Bristol 0117 9109813 | Bath 01225 220014 | Mobile 07968 246049
info@coreheating.co.uk

Terms and Conditions

Bristol 0117 9109813 | Bath 01225 220014 | Mobile 07968 246049

Listed below are the terms and conditions that are set out by Core Heating (Bristol & Bath) Ltd.

General Terms and Conditions
•  We do not charge a call out fee, however, time is chargeable once our engineer arrives on site.
•  Identifying the boiler fault is chargeable even if it is deemed to be an uneconomical repair.
•  All prices will be discussed with the customer before commencing any work (unless previously agreed).
•  A charge of 1-hour labour may be charged if an appointment is not kept without reasonable notice.
•  We offer a same day response for boiler repairs, subject to availability.
•  The minimum charge is 1 hour labour for a site visit.

Quotations & Estimates
•  Both verbal and written quotations/estimates are valid for 30 days but can be withdrawn at any time.
•  All prices quoted are subject to VAT at 20%.

Payment Terms
•  Invoices are to be paid in full within 30 days of invoice.
•  Payments to be made by either Cash, Cheque or BACs.

Guarantee
•  All parts and labour are guaranteed for 12 months from the repair date on the invoice.
•  We only guarantee products we supply and not those that are purchased elsewhere.
•  Faulty products will be analysed before a refund/replacement is issued.
•  The guarantee is only valid to the original Purchaser.
•  No guarantee offered on work that was carried out free of charge.
•  There may be a charge if we are called to the same fault more than once, for example, intermittent faults that do not readily demonstrate and are difficult to diagnose.
•  Please keep your invoice as proof of purchase.
•  We will strictly not cover any type of indirect or consequential expenses resulting from
   (1) product failure or
   (2) unforeseen time delays in completing the work.


Updated April 2018

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Bristol 0117 9109813 | Bath 01225 220014 | Mobile 07968 246049

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