Terms and Conditions

Bristol 0117 9109813 | Bath 01225 220014 | Mobile 07968 246049

Listed below are the terms and conditions that are set out by Core Heating (Bristol & Bath) Ltd.

General Terms and Conditions
•  We do not charge a call out fee, however, time is chargeable once our engineer arrives on site.
•  Identifying the boiler fault is chargeable even if it is deemed to be an uneconomical repair.
•  All prices will be discussed with the customer before commencing any work (unless previously agreed).
•  A charge of 1-hour labour may be charged if an appointment is not kept without reasonable notice.
•  We offer a same day response for boiler repairs, subject to availability.
•  The minimum charge is 1 hour labour for a site visit.

Quotations & Estimates
•  Both verbal and written quotations/estimates are valid for 30 days but can be withdrawn at any time.
•  All prices quoted are subject to VAT at 20%.

Payment Terms
•  Invoices are to be paid in full within 30 days of invoice.
•  Payments to be made by either Cash, Cheque or BACs.

•  All parts and labour are guaranteed for 12 months from the repair date on the invoice.
•  We only guarantee products we supply and not those that are purchased elsewhere.
•  Faulty products will be analysed before a refund/replacement is issued.
•  The guarantee is only valid to the original Purchaser.
•  No guarantee offered on work that was carried out free of charge.
•  There may be a charge if we are called to the same fault more than once, for example, intermittent faults that do not readily demonstrate and are difficult to diagnose.
•  Please keep your invoice as proof of purchase.
•  We will strictly not cover any type of indirect or consequential expenses resulting from
   (1) product failure or
   (2) unforeseen time delays in completing the work.

Updated April 2018

Please get in touch!

Bristol 0117 9109813 | Bath 01225 220014 | Mobile 07968 246049


We look forward to hearing from you!

CALL US ON 07968 246049